Effective Date – January 1, 2022
Order Returns/Refunds
The following returns policy applies to all items sold on the Strategic Emergency Training Consulting website.
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should receive your refund within 14 business days after the receipt and inspection of the returned item. Bank refunds may take 2-7 business days to appear on your statement.
You may also opt to exchange the item for another (same), non-defective item if you so choose.
To start the process please notify us by:
- Email: sales@strategicetc.com
- Phone: 518.722.0090
Conditions for Returns
In order for goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 30 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- Any goods made to order or personalized
- The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning Goods to Us. The exception will be where an item was sent by us in error. You should send the goods to the following address:
Strategic Emergency Training and Consulting
53 Luzerne Rd Queensbury, NY 12804
We cannot be held responsible for Goods damaged or lost in shipment. Therefore, we recommend an insured and trackable mail service (Fed Ex, UPS, USPS). We are unable to issue a refund without actual receipt of the Goods.
